It is indeed a horrible experience to surrender your landline connection with BSNL. You have to take a day's leave at office to complete the formalities.
1. Pay the outstanding bill at any BSNL Exchange Counter or Authorized Banks or Online. Pay it online if you have to avoid queues.
2. Take the receipt to the Commercial Officer, along with a letter to surrender your connection. The CO is not seated in the same building as the Exchange office. There are CO's for every area in Chennai, and it is at your interest that you have to find the CO for your region.
3. You will not meet the CO, but only the staff. The staff is authorized to sign on behalf of the CO. The staff will give a receipt for surrender, after checking the outstanding payment.
4. Now, you have to take this surrender receipt to the Exchange Office, in-charge of your area. ( For West Mambalam, it is Ashok Nagar 53rd Street, the CO office is at Kodambakkam ). You should also carry the deposit receipt ( i am sure, no one would know where this receipt is ), the directory and the instrument. It is altogether a different story if you dont have the deposit receipt with you. You have to write a letter to the Area Manager stating that you have surrendered the phone and request to refund the deposit. This Area Manager is seated somewhere else and you have to find out his whereabouts.
5. Now, that you have surrendered everything from BSNL, you have to wait for 60 days to get the deposit back.
Wuff... it is better not to have landline connection, in an era of wireless technology...
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